cloud phone service

Affordable service with NO CONTRACT.

And 90-Day money-back guarantee PLUS 10%.
Select your plan
Starting at 20% LESS than you are paying per month now

Call Routing

Where logic meets consideration.

Call Routing

Callers hate being transferred to the wrong person. Don’t be the one to leave a sour taste in their mouth. Make sure they reach their telephonic destination the first time, every time.

 Call Routing guarantees you offer quality customer support to your callers by ensuring their calls never go missed. If the original destination of a call doesn’t answer, users can route calls to other specific numbers or simply route them to voicemail. As your Residential grows, your phone lines ought to expand with it in order to better engage with calling callers.

With MAXline Call Routing, users can choose which calls to take, where to take them and who should take them. Have calls forwarded to you, specific extensions, voicemails or to custom hold music no matter where you are so callers can avoid hearing nothing but continuous ringing. You wouldn’t want to do that to your loyal callers, would you?

    Residential Benefits

      • The power to customize. Set Call Routing rules and change them as often as you want; route calls to any number, in any sequence; and set up different routes depending on the time or day.
      • Boost customer satisfaction. When an agent is not available, callers will be attended by another; help your team better engage with customers; never missing calls leads to increased sales.

    Capabilities

      • Set up Call Routing to ring devices simultaneously or sequentially.
      • Route to phone numbers, voicemails or hold music.
      • Have full control over how calls get handled by directing calls to specific family members.
      • Manage call volume.
    THIS FEATURE IS AVAILABLE IN THESE PLANS:
    PLAN for you
    STARTER PLAN
    • Attended Call Transfer
    • Blind Call Transfer
    • Call Forward
    • Call Parking
    • Do Not Disturb (DND)
    • Extension Dialing
    • Number Porting
    • Paging
    • Ring Groups
    • Sequential Ringing
    • Simultaneous Ringing*
    • Speed Dial
    • Unlimited U.S. Calling
    • Conference Bridge
    • 3-Way Calling
    • Hold Music
    • Voicemail
    • Voicemail to Email
    • Disaster Proof
    30% Less*/month
    Select this plan
    PLAN for you
    Silver Plan
    • Attended Call Transfer
    • Blind Call Transfer
    • Call Blocking
    • Call Forward
    • Call Parking
    • Call Routing
    • Do Not Disturb (DND)
    • Extension Dialing
    • Number Porting
    • Paging
    • Ring Groups
    • Sequential Ringing
    • Simultaneous Ringing*
    • Speed Dial
    • Unlimited U.S. Calling
    • Conference Bridge
    • Conference Calling
    • Group Calling
    • 3-Way Calling
    • Call Analytics
    • Auto Attendant
    • Customized Prompt Menus
    • Hold Music
    • Professional Greeting
    • MAX Receptionist
    • Voicemail
    • Voicemail to Email
    • Residential Phone Line
    • Disaster Proof
    25% Less*/month
    Select this plan
    PLAN for you
    Gold Plan
    • Attended Call Transfer
    • Blind Call Transfer
    • Call Blocking
    • Call Forward
    • Call Parking
    • Call Routing
    • Do Not Disturb (DND)
    • Extension Dialing
    • Number Porting
    • Paging
    • Ring Groups
    • Sequential Ringing
    • Simultaneous Ringing*
    • Speed Dial
    • Unlimited U.S. Calling
    • Conference Bridge
    • Conference Calling
    • Group Calling
    • 3-Way Calling
    • Residential Call Monitoring
    • Call Analytics
    • Call Logging
    • Call Recording
    • Auto Attendant
    • Customized Prompt Menus
    • Hold Music
    • Professional Greeting
    • MAX Receptionist
    • Voicemail
    • Voicemail to Email
    • Residential Phone Line
    • The Call Boss
    • Disaster Proof
    20% Less*/month
    Select this plan